1. Who controls your information
Captain Workout is the controller of personal information processed through its website and member services. Contact details are provided at the end of this policy.
2. Information we collect
- Account and contact information: name, email address, login details, preferences and communications.
- Purchase information: product, payment status, transaction identifiers and billing details needed to process and support an order. We do not store complete payment-card details.
- Training and wellness information you choose to enter: workouts, exercises, sets, repetitions, loads, schedule, progress, body measurements, nutrition targets, hydration and supplement tracking.
- Technical and usage information: device, browser, IP address, security signals, pages used and diagnostic information.
- Support information: messages, bug reports, suggestions and the information you include when contacting us.
3. How information is collected
Information is collected directly from you when you create an account, purchase a program, log training data, change preferences or contact support. Some technical information is collected automatically when the service is used. We may also receive purchase or authentication confirmations from service providers acting on our behalf.
4. How we use information
- Provide accounts, purchased content, training tools and saved progress.
- Process payments, confirm purchases and prevent duplicate or fraudulent transactions.
- Remember preferences, calculate progress and personalize the member experience.
- Provide support, respond to requests and communicate essential account or order information.
- Protect the service, detect abuse, diagnose errors and improve reliability.
- Meet legal obligations and establish, exercise or defend legal claims.
- Send marketing communications only where permitted and with a way to opt out.
5. Legal bases
Depending on your location and the purpose, processing may be necessary to perform a contract with you, comply with law, protect legitimate interests such as security and service improvement, or act on your consent. Where processing relies on consent, you may withdraw it at any time without affecting prior lawful processing.
6. How information is shared
Information may be shared with service providers that support payment processing, authentication, hosting, security, communication, storage and customer support. They may process information only for the relevant service and under appropriate obligations.
Information may also be disclosed when you direct us to do so, during a legitimate business reorganization, to comply with valid legal process, or to protect users, Captain Workout and others. We do not sell personal information for money.
7. Cookies and local storage
Captain Workout may use cookies and similar browser storage to keep you signed in, remember preferences, maintain workout state, protect forms and operate essential features. You can control browser storage through your device settings, although disabling essential storage may prevent parts of the service from working.
8. Retention
Information is retained only for as long as reasonably needed to provide the service, maintain your account, support purchases, resolve disputes, enforce agreements and meet legal obligations. Retention periods vary according to the type of information and the reason it is processed.
9. International transfers
Information may be processed outside the country where you live. Where required, recognized safeguards are used for international transfers, such as adequacy decisions or approved contractual protections.
10. Your rights and choices
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection or portability of personal information, and to withdraw consent or appeal a decision. You can update many preferences in your account and request account deletion from Settings.
To exercise a privacy right, contact us using the details below. We may need to verify your identity. You may also complain to your local data-protection authority.
11. Security
Reasonable technical and organizational safeguards are used to protect personal information. No method of storage or transmission is completely secure, so absolute security cannot be guaranteed. Do not send sensitive information through unsecured channels or share your account credentials.
12. Children's information
The services are not directed to children below the age at which they may independently consent to data processing in their jurisdiction. We do not knowingly collect their personal information without appropriate authorization. A parent or guardian may contact us to request deletion.
13. Changes to this policy
This policy may be updated to reflect legal, operational or service changes. The current version and updated date will remain available on this page, and material changes will be communicated where required.
14. Contact
Email: hello@captainworkout.com