Digital purchases
Because purchased programs and guides are digital products made available immediately, completed orders are not returnable, exchangeable or refundable once access has begun, except under the Hero Project results guarantee below or where applicable law requires otherwise.
By requesting immediate access after purchase, you acknowledge that any statutory withdrawal right ends once delivery of the digital content begins, where the law permits.
For this reason, a refund is not available for a change of mind, a lack of time, not using the program, buying the wrong edition, a preference for another program or any reason other than the results guarantee described below.
Hero Project 90-day results guarantee
Hero Project (Iron Warrior or Gravity Warrior edition) comes with one exception to the rule above: if you follow the complete program exactly as taught for 12 consecutive weeks and can prove it, but achieve no measurable result, you can request a refund of the price you paid for that edition. The guarantee does not cover Zero To Growth, Hero Hub Pro subscriptions or any other product.
When to apply
Send your request between day 90 and day 104 after your purchase date. Requests sent before day 90 or after day 104 are not eligible. Only the original purchaser can apply, once per customer.
Conditions you must meet and document
Every condition below must be met during each of the 12 weeks following your purchase, without interruption:
- Training: you completed every scheduled workout of your edition (three per week) and logged each one in the Hero Hub with its sets, reps and loads or levels, applying the progression rules taught in the program. A missed, skipped or unlogged workout makes the claim ineligible.
- Nutrition: you set your calorie and protein targets for your goal using the method taught in the program, and you logged your daily intake every day, staying within those targets.
- Daily movement: you reached an average of at least 10,000 steps per day each week, shown by the history of a step-tracking app or device.
- Body check-ins: you logged your body weight at least three mornings per week and your waist, shoulder and other measurements once per week in the Hero Hub.
- Progress photos: you took front, side and back photos on day 1 and then every 4 weeks, in the same conditions, as taught in the program.
- Starting protocol: you followed the starting protocol that matches your body type, including its calorie phase.
What counts as no result
A refund is granted only if, comparing day 1 with the end of week 12, your records show no improvement in any of the following:
- body weight moving in the direction of the goal you set in the program;
- waist measurement;
- shoulder-to-waist ratio or any other body measurement in line with your goal;
- strength on the main lifts (estimated maximum, load or reps) or, for Gravity Warrior, the level reached on the main exercises;
- visible change between your day-1 and week-12 progress photos.
An improvement in any single one of these points means the program produced a result, and the guarantee does not apply.
How the claim is reviewed
Send the request from the contact address below with your order email, your progress photos, your nutrition and step-tracking history and any other proof listed above. We review your request together with the records in your Hero Hub account and may ask for additional evidence. A claim is declined if any record is missing, incomplete, edited after the fact or inconsistent with the rest of your data.
An approved refund is paid to the original payment method. Access to the refunded edition and to the Hero Hub Pro period included with it is then removed.
Access or billing problems
If you cannot access a purchase, were charged more than once, or believe a payment was made in error, contact us promptly. We will investigate and work to restore valid access or correct a confirmed billing issue.
When a full refund is approved and completed, access connected to that purchase may be removed. A partial refund does not automatically remove access.
Contact
Send refund and order questions to hello@captainworkout.com and include the email address used for the purchase. Do not send full payment-card details.